Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached and in their original packaging (if applicable). If products are returned worn, installed, or used, we will not be able to provide a refund.
If an ordered is damaged when it arrives, please notify us immediately. You will have 72 hours to submit a claim after the product has arrived (per the product tracking). After that time, we will not be able to cover damage claims.
Please submit the following information via your My Account order screen: A description of the damage and photographs or video of the damage to the product and/or the box. Also, please keep any packaging as it may need to be provided as proof to the shipping companies.
When possible, Chubby’s Bikes will send replacement parts for the damaged parts – especially bicycle orders. We will not exchange complete bicycles unless it is absolutely necessary. We will only send the replacement parts that are damaged and we do not cover any labor costs (keep this in mind).
To return an item, please email customer service by submitting a request in your order screen to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address provided in your response email.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Used and/or Clearance Items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
● A 15% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
● Customers must contact us prior to returning and obtain an RMA number to be included with the package.
If you have any questions concerning our return policy, please contact us by submitting a ticket in your account section.