Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Processing of orders is typically 1-4 business days and shipping is 3-5 business days.
Visit the “My Account” page and enter your email address in the section under “Register”. You will receive an email confirmation and from there you will be able to complete your registration.
Visit the Addresses section of your account section and click edit under your shipping address. If you have already placed an order you must reach out to us immediately to request the address be updated. If the item has already been shipped you will need to contact the shipping company to request an updated delivery address.
Visit the order status page to view updated shipping/order information.
Encrypted copies of payment information are stored and processed via our payment processing partners.
Any orders shipped to a resident of Ohio will be charged a sales tax.
We currently only ship to the continental United States. We are evaluating how to provide international shipping at a cost that favors our customers and business operations.
We prioritize shipping of items in as few packages as possible but there are times that it is impossible to ship them in one.
If you need to swap an item
Returns and Exchanges
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached and in their original packaging (if applicable). If products are returned worn, installed, or used, we will not be able to provide a refund. Visit our Return Policy page for full details.
If we mistakenly shipped the wrong item you must open a support ticket within 72 hours of delivery using the Return/Warranty button in the orders section of your account.
If an order is damaged when it arrives, please notify us immediately. You will have 72 hours to submit a claim after the product has arrived (per the product tracking). After that time, we will not be able to cover damage claims. Visit our Return Policy page for full details.
After you have received your RMA number you will be provided with full return instructions including the address to where the item must be shipped back.
For simple requests you may use the live chat button to gain quick access to answers from our team, we request that you submit a ticket for anything order-related so that we can assist you in the best way possible while keeping your information together.
If your order is during business hours we ask that you contact us immediately via chat to place a hold on processing your order, if not, you should immediately submit a ticket to let us know that the address is wrong so that we can update the information before processing your order.
We attempt to process your order as soon as it is received so we can’t guarantee that we will be able to cancel your order if it’s already been processed. It’s important to reach out as soon as possible if you wish to cancel or change your order.
Yes, we have opened the ability to pre-order items but be aware the time isn’t guaranteed. The pandemic has resulted in extended times to receive inventory.