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Common questions answered

Frequently asked Questions

Processing of orders is typically 1-4 business days and shipping is 3-5 business days.

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached and in their original packaging (if applicable). If products are returned worn, installed, or used, we will not be able to provide a refund. Visit our Return Policy page for full details.

Visit the Addresses section of your account and click edit under your shipping address. If you have already placed an order you must reach out to us immediately to request the address be updated. If the item has already been shipped you will need to contact the shipping company to request an updated delivery address.

Visit the order status page to view updated shipping/order information.

For simple requests you may use the live chat button to gain quick access to answers from our team, we request that you submit a ticket for anything order-related so that we can assist you in the best way possible while keeping your information together.

If your order is during business hours we ask that you contact us immediately via chat to place a hold on processing your order, if not, you should immediately submit a ticket to let us know that the address is wrong so that we can update the information before processing your order.

We currently only ship to the continental United States. We are evaluating how to provide international shipping at a cost that favors our customers and business operations.

We prioritize shipping of items in as few packages as possible but there are times that it is impossible to ship them in one.

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